Amidst the ongoing health crisis the Broadway League have announced their decision to offer refunds or exchanges for any tickets through till September 6. As the North American COVID-19 pandemic evolves the city was originally set to shut down till April 12 and then extended this through till June 7. The following statement was issued by the Broadway League.
With the ongoing suspension of Broadway performances due to COVID-19 continuing until further notice, the Broadway League is updating information regarding performance cancellations and ticketing protocol. While a date to resume performances is yet to be determined, Broadway theatres are now offering refunds and exchanges for tickets purchased for performances through September 6, 2020.
Those holding tickets for performances through September 6, 2020 will receive an e-mail from their point of purchase with detailed information regarding refund and exchange options. Any customers holding tickets through September 6, 2020 that have not received an e-mail by May 18th are advised to contact their point of purchase for assistance after this date.
With no official return date set, the looming uncertainty caused by the pandemic is expected to continue.